Fair and transparent process for resolving disputes between clients and service providers
At FARENIO, we understand that disputes may occasionally arise between clients and service providers. We are committed to resolving all disputes fairly, transparently, and efficiently. Our dispute resolution process follows a structured approach designed to protect the interests of all parties while maintaining trust in our marketplace.
We encourage all parties to first attempt to resolve issues directly through communication. Most concerns can be addressed quickly through our customer support team.
Common dispute categories we can assist with
Issues with cleaning quality, incomplete work, or service standards
Late arrivals, missed appointments, or scheduling conflicts
Billing discrepancies, refund requests, or payment processing issues
Professional conduct concerns or communication issues
Cancellation policies, refund eligibility, or charges disputes
Claims of property damage or loss during service
Our step-by-step approach to resolving disputes
First, reach out to our customer support team. Most issues can be resolved quickly through direct communication.
Our support team will review your dispute and gather necessary information from all parties involved.
We aim to resolve disputes amicably through negotiation and compromise.
If initial resolution attempts fail, we may recommend professional mediation services.
As a last resort, parties retain the right to pursue legal action through appropriate courts.
Within 24-48 hours of submission
3-5 business days for standard disputes
5-10 business days for negotiation and mediation
May take longer depending on circumstances and evidence required
You can also visit our Contact Page for general inquiries.
Under French and EU consumer protection law, you have the right to:
For more information about your rights and our obligations, please refer to our nav.termsConditions.